MAINTENANCE & SUPPORT FOR ANY CUSTOMER ISSUE
MAINTENANCE & SUPPORT FOR ANY CUSTOMER ISSUE
Maintenance and Inspection
Regular inspection and maintenance of your Sprimag installation by our especially trained technicians identifies possible problems before downtime becomes an issue. Consumable items are replaced with original Sprimag equipment. Should the routine review identify any required work, scheduling is planned to fit your production schedule. Quotes can be provided at a fixed price or on a time and materials basis. The Sprimag Service Department will provide detailed information on standard maintenance or customized programs to fit your needs.
Trouble Shooting Support
Sprimag’s service support assures the highest production process rates are kept and improved. Whether on the phone, or at your facility, we are always available. Our qualified service technicians solve issues quickly. Our technicians are constantly being trained in current technologies and methods to ensure state of the art service.
Remote Maintenance
Thanks to the quick access via remote maintenance, downtimes can be minimized and the availability of your coating machine will be increased. But even for a targeted service, remote maintenance can be useful to reduce service and repair costs.
When buying a new Sprimag coating machine, we optionally offer the installation of an appropriate modem.
For existing machines, the modem can be retrofitted quite simple. It can be installed by our service staff or by yourself. Prerequisite for the connection of your coating machine to our teleservice system is a direct internet connection. The internet connection is built via VPN-tunnel. i. e. the modem is connecting itself with the Sprimag server. There is no access to company networks as there is only one outgoing line. Our service staff will be glad to advise you: Tel: 513-779-5730
For new and existing machines: Modem for remote maintenance to reduce downtime
